Effective Date: 18/03/2025
Welcome to Mikeann Knitwear!
By using our services and purchasing our products, you agree to the following terms and conditions (the “Terms of Service”). Please read them carefully.
1. Acceptance of Terms
By accessing or using the Mikeann Knitwear website and services (including purchasing products, using branding machines, or engaging with customer support), you agree to comply with and be bound by these Terms of Service, as well as our Privacy Policy, which is incorporated by reference.
2. Changes to Terms
Mikeann Knitwear reserves the right to update, modify, or replace these Terms of Service at any time. We will notify users of significant changes via our website or email. Your continued use of our services after any changes constitute your acceptance of those changes.
3. Eligibility
You must be at least 18 years old to use our services and make purchases. By using Mikeann Knitwear’s services, you confirm that you meet this age requirement.
4. Account Registration
To access certain features of our website or to purchase products, you may be required to create an account. When creating an account, you agree to provide accurate, current, and complete information and keep it updated.
You are responsible for maintaining the confidentiality of your account information, including your password. Mikeann Knitwear is not responsible for any unauthorized access to your account due to your failure to protect your account details.
5. Products and Services
Mikeann Knitwear offers a range of branding machines and related products, including but not limited to sewing machines, embroidery machines, and other customization tools. All products sold by Mikeann Knitwear are subject to availability.
Product Descriptions: We aim to provide accurate and up-to-date descriptions of our products. However, we do not guarantee that the descriptions, pricing, or other content on our website is error-free or complete.
Pricing: Prices for products are displayed on our website and are subject to change without notice. Any changes in price will not affect purchases already made.
6. Orders and Payment
When you place an order with Mikeann Knitwear, you agree to pay for the products and services ordered, including applicable taxes, shipping, and handling charges. Payment must be made at the time of purchase. Mikeann Knitwear accepts various payment methods, including credit cards and other online payment platforms.
Orders are subject to acceptance by Mikeann Knitwear, and we reserve the right to refuse or cancel any order for any reason, including errors in pricing or availability.
7. Shipping and Delivery
We will make reasonable efforts to ship products in a timely manner. Delivery times are estimates and may vary depending on your location and product availability. Mikeann Knitwear is not responsible for delays caused by third-party carriers, customs, or other unforeseen events.
Shipping Costs: Shipping fees will be calculated at checkout and vary depending on the shipping method, location, and the size/weight of the product.
8. Returns and Refunds
Mikeann Knitwear offers a return and refund policy for certain products, subject to the following conditions:
- Returns must be initiated within [X] days of receiving the product.
- Products must be in unused, undamaged condition with original packaging.
- Custom or personalized products may not be eligible for returns.
Refunds will be processed to the original payment method after inspection of the returned item. Shipping charges are non-refundable unless the return is due to an error on our part.
9. Warranty and Limitation of Liability
Mikeann Knitwear products come with a limited warranty against defects in material and workmanship for a period of [X] months from the date of purchase. Warranty details will vary depending on the product.
Limitation of Liability: Mikeann Knitwear is not liable for any indirect, incidental, or consequential damages, including but not limited to loss of revenue, profits, or data. Our total liability is limited to the amount paid for the specific product or service that gave rise to the claim.
10. Privacy and Data Protection
We value your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
11. Prohibited Uses
You agree not to use Mikeann Knitwear’s products or services for any unlawful or prohibited activities, including but not limited to:
- Violating intellectual property rights.
- Engaging in fraudulent or misleading business practices.
- Distributing harmful software or viruses.
- Engaging in harassment, abuse, or any form of illegal activity.
Mikeann Knitwear reserves the right to terminate accounts or access to our services for any violations of these terms.
12. Intellectual Property
All content on the Mikeann Knitwear website, including trademarks, logos, images, and text, is the property of Mikeann Knitwear and is protected by intellectual property laws. You may not use any content from the website for commercial purposes without obtaining prior written consent from Mikeann Knitwear.
13. Dispute Resolution
Any disputes arising out of or in connection with these Terms of Service shall be resolved through binding arbitration, rather than in court, except that you may bring an individual action in small claims court. By agreeing to these Terms of Service, you waive any right to a jury trial or class action.
14. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles.
15. Termination
Mikeann Knitwear reserves the right to suspend or terminate your access to our services at any time, for any reason, including if you violate these Terms of Service.
16. Contact Information
If you have any questions or concerns about these Terms of Service, please contact us at:
Mikeann Knitwear
info@mikeannknitwear.co.ke
+254 747 910077
17. Severability
If any provision of these Terms of Service is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect.
By using Mikeann Knitwear’s services, you acknowledge that you have read, understood, and agreed to these Terms of Service.