Effective Date: March 18, 2025

At Mikeann Knitwear, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data when you interact with our website and services.

By using our website, purchasing our products, or engaging with our services, you agree to the terms outlined in this Privacy Policy. Please read it carefully.

1. Information We Collect

We collect different types of information to provide you with a better experience while using our website and services. This may include:

Personal Information

When you create an account, place an order, or contact us for customer support, we may collect the following personal information:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Payment information (credit/debit card details)
  • Shipping information

Usage Data

We may also collect non-personally identifiable data to improve our website and services. This includes:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited on our site
  • Time spent on pages
  • Referral source

Cookies

We use cookies to enhance your user experience and improve the functionality of our website. Cookies are small text files stored on your device that help us remember your preferences and actions. You can control cookie settings through your browser, but disabling cookies may affect your experience on our site.

2. How We Use Your Information

The personal data we collect is used for various purposes, including:

  • Order Fulfillment: To process your orders, manage payments, and ship products to your specified address.
  • Customer Support: To respond to your inquiries and provide assistance with any issues regarding our products or services.
  • Marketing Communications: With your consent, we may send you promotional emails, updates on products, and special offers. You can opt-out of marketing communications at any time by clicking the unsubscribe link in the emails.
  • Improving Our Services: We use usage data to analyze trends, monitor website performance, and improve our offerings to better serve you.
  • Legal Compliance: To comply with legal obligations and enforce our Terms of Service.

3. How We Protect Your Information

We take the security of your personal information seriously. We implement a variety of technical, organizational, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

Mikeann Knitwear does not sell, rent, or trade your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers: We may share your data with third-party service providers (e.g., payment processors, shipping companies) who assist in providing our services. These providers are required to protect your data and only use it for the purpose of fulfilling our services.
  • Legal Requirements: We may disclose your information if required to do so by law, regulation, or legal process, or if we believe in good faith that such action is necessary to comply with legal obligations, protect our rights, or ensure the safety of our customers or the public.

5. Your Rights and Choices

You have certain rights regarding your personal data, including:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You can update or correct any inaccurate or incomplete information.
  • Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
  • Opt-Out: You can unsubscribe from our marketing communications at any time by following the instructions in the email or by contacting us directly.
  • Data Portability: You may request a copy of your data in a format that can be transferred to another service provider.

To exercise any of these rights, please contact us at the details provided below.

6. Retention of Data

We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your personal data is no longer required, we will securely delete or anonymize it.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by Mikeann Knitwear. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party website before providing any personal information.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected data from a child under 18, we will take steps to delete that information.

9. Changes to This Privacy Policy

Mikeann Knitwear reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, along with the updated “Effective Date.” We encourage you to periodically review this policy to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Mikeann Knitwear
Email: info@mikeannknitwear.co.ke
Phone: +254 747 910077

By using Mikeann Knitwear’s services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.